The Cost of Silence: Why Employees Don't Speak Up
In many organizations, there is a silent but devastating problem: employees don't feel safe to express their concerns.
Insights on organizational culture, employee feedback, and workplace health
In many organizations, there is a silent but devastating problem: employees don't feel safe to express their concerns.
Many employees fear that analyzing their interactions is 'Big Brother'. The key is total privacy: analyze patterns, not people.
For years we have worked with companies that launch their climate survey in November and receive results in March. By the time they try to act, key talent has already left.
We often advise executives who see '80% overall satisfaction' and relax. However, when we dig deeper, we discover that while Sales is motivated, Customer Service has a 30% increase in frustration.
Workplace toxicity is like a slow poison: it's not always obvious, but its effects are devastating.